Terms and Conditions

Terms and Conditions
In these terms and conditions "Kingpin" refers to Kingpin Tickets.com.
Kingpin sells all tickets as an agent on behalf of the organisers, promoters, artists, venues or producers of an event (referred to as a "Promoter") on these terms and conditions and subject to any other terms, conditions or rules applicable to that event.

Purchasing Tickets
ALL tickets you purchase are for personal use. You or any other member of your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle Kingpin or the Promoter to cancel the tickets without prior notification, refund, compensation or liability.
To prevent fraud and protect Kingpin and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets.

You must inform Kingpin of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.

An order for tickets is not complete until accepted by us – you will receive confirmation of this acceptance via email. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.

Delivery and collection
Tickets will be despatched to you electronically.
We will try to despatch tickets to you promptly.
We cannot usually specify the dates on which you will receive tickets. If you do not inform us of the non-receipt of tickets within a reasonable time (not less than 72 hours before the event) we will have no liability to you.
Always check your tickets upon receipt and advise us promptly of any errors.  Mistakes when ordering cannot always be corrected and any corrections are discretionary.

Tickets must be printed or bought with you on your smartphone to the event together with Photo ID (eg. Driving Licence / Passport) - the name must match the name on the ticket(s).  No ID / No Entry - please note that any anomalies found during our checks may result in entry to the event being denied.

Cancellation Rights and Refunds
Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions. This is subject to any rights you may have pursuant to Ticket Plan Protection purchased when you bought the tickets.
If the event takes place but you do not receive the tickets you have
purchased for any of the following reasons you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid: Kingpin does not receive the tickets from the Promoter.
The tickets have been sent to an email address different to the one you specified and you tell us within a reasonable period (no less than 72 hours before the event), but replacement tickets are not provided; or Your tickets are not sent electronically and no arrangements are made for the tickets to be available for collection at the box office.
No duplicate tickets will be issued to replace tickets that have been lost or stolen after they have been emailed to you, and nor will such tickets be refunded.

Cancellation, change or postponement of an event.
Decisions to change or cancel events are the responsibility of the Promoter. Kingpin cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.

You should always check that an event is going ahead at the scheduled date, time and venue.

If a Promoter cancels an event or makes significant changes to the venue, date, show time or (concerts only) headline act and confirms this to Kingpin, Kingpin will try to inform you. This will be by email for online bookings. In urgent cases it may be by phone.
If an event is rescheduled, changed or moved, the Promoter will usually give you the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. If an event is cancelled by the Promoter you will normally be offered a refund.

Please note that any Service charges are not refundable in these circumstances.

If for any reason you are entitled to a refund, in most cases you must return any tickets you have:
Follow the refund instructions otherwise you may not receive a refund. If these require you to return the tickets, do so promptly and within the timeframe communicated to you.
Tickets should be returned (with copy of the email or letter entitling you to a refund, or a covering note containing your order reference number and contact information) to the specified address by registered post (or an equivalent secure postal method).
Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the event or the date that we receive your returned tickets, whichever is later.
For more information about refunds, please contact us via info@kingpintickets.com

No refunds will be offered under any circumstances if you fail to comply with the all terms and conditions applicable to those tickets, the venue or the event.

Attending an event
Kingpin has no responsibility whatsoever for any loss or damage of any kind suffered at or in connection with any event (including loss, damage or theft any personal property at an event).
Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the venue operator. If you breach those terms, conditions or rules then the Promoter or venue operator may refuse admission or require you or other ticket holders to leave the venue.

Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event).
The venue or the Promoter will have the right to refuse admission or ask you to leave in certain circumstances and these are likely to include (but not limited to) if you engage in anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings.
Kingpin will highlight any terms, conditions or rules relating to the event of which it is aware and which it considers particularly significant, onerous or unusual. This will generally include age restrictions, ticket types etc.

Information on where you can find full details of relevant terms, conditions or rules will be available from the Promoter or venue operator via their website or during the online booking process.
Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that special requirements can be met.

When you receive your tickets check the details carefully. When attending the event, please ensure you carry all information as specified within your confirmation/ticket email.

We may share your personal information with Promoters or venue operators, as necessary for the purposes of the event. We will not otherwise share that information with any third party without your consent (as part of the booking process or otherwise) unless required by law. If you have registered with Kingpin, your interest in receiving marketing or other information and thereby it is deemed that you have given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that we deem may be of interest to you. We will always respect your privacy and any personal communication between you and ourselves.

We will always comply with United Kingdom data protection legislation.

Kingpin cannot be liable in any way for the acts or omissions of others
(including Promoters and venue operators).
However, Kingpin does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited.
These terms and conditions do not create any rights or obligations
enforceable by or against anyone other than Kingpin, you and, as Kingpin contracts as the Promoter's agent, the Promoter who has direct rights and obligations under these terms and conditions.
The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and Kingpin are subject to the exclusive jurisdiction of the English Courts.

Contact Kingpin
Still confused?
Then please contact Kingpin Customer Services using the details set out below, quoting the reference number you were given at the time of purchasing your tickets (if applicable), and we'll see what we can do to help.

To email click on the link: info@kingpintickets.com

Address: Kingpin Tickets Ltd, 107 Bell Street, London NW1 7TL